Refund and cancellation
Last updated 20 August 2026. These rules apply to Sitecovehub tech analysis training seats confirmed in writing. This site does not sell physical products or run online checkout.
Eligibility
Refunds apply only to fees you have already paid for a confirmed seat or private cohort. Enquiries alone create no charge. Informational prices on the website are not invoices.
Timeframe
Cancel in writing to train@sitecovehub.click or by phone at (84-241) 36 24 097. Full refunds are available when we receive cancellation at least 7 full days before the scheduled start. Cancellations between 6 and 3 days before start may receive a 50% refund. Within 72 hours of start, fees are non-refundable unless we cancel the session.
Full or partial refunds
If Sitecovehub cancels a session, you may choose a full refund or a free transfer to a later date. If only part of a multi-week curriculum path is cancelled by us, we refund the unused weeks on a pro-rata basis or reschedule them.
Non-refundable items
Printed handouts already produced for a private cohort, licensed third-party assessment tools purchased at your request, and seats transferred to a colleague at your instruction are non-refundable once the transfer or purchase is confirmed.
Deposits
Private cohorts may require a deposit to hold a date. Deposits are credited toward the final fee. Deposits become non-refundable if you cancel inside the 7-day window, but remain refundable if we cancel.
Rescheduling
You may reschedule once without fee when you give at least 5 days’ notice and a new date is available within 90 days. Later changes may forfeit the seat fee for that session.
No-shows
Failure to attend without prior notice is treated as a late cancellation. No refund is issued. Materials prepared for your seat are not transferable after the session begins.
Work already started
Once a workshop day has begun, that day’s fee is earned. For multi-day intensives, remaining unused days may be refunded or rescheduled under the timeframe rules above if you withdraw mid-program for documented emergency reasons we accept in writing.
Purchased materials
Digital templates included in a seat fee stay with you after a completed session and are not returned for refund. Unused printed materials for a cancelled private cohort may be discarded; we do not ship unused stock as a substitute for refund.
Process and method
Email a refund request with your name, program, scheduled date, and payment reference. We confirm eligibility within 5 business days. Approved refunds return via the original payment method within 10 business days after approval. Bank timelines may add additional days.
Exceptions
Serious illness, mandatory military duty, or government-ordered travel restrictions documented to us may allow goodwill rescheduling outside the standard windows. We do not offer cash equivalents for complimentary guest seats.
Contact
Refund questions: train@sitecovehub.click, Km 21+700, Chau Phong, Bac Ninh, (84-241) 36 24 097.